Frequently asked questions about our products and shipping.
Yes, all the items you can buy on our website are in stock.
Orders placed before 1pm Monday to Friday (excluding bank holidays) are usually dispatched the same day.
After your order has been dispatched you will receive an email containing your tracking number and a link to the shipping handler. Follow the instructions on their website and you will be able to track your item.
You will need to contact us by email if you intend to return an item for any reason. Please see our terms and conditions for full information on retuning an item.
Our products contain low voltage LEDs and do not require a professional to install them. The instructions provided are comprehensive but should you be unsure of any aspect please consult a suitably qualified professional.
Our lights are designed to be installed on a hard, flat surface. If they have been installed in accordance with the instructions guidlines, they are perfectly safe for walking on.
No, all our lights are not dimmable unless otherwise stated.
Our products come with a 12 month warranty from the date of shipment. The item must be used as intended for residential and not commercial use.
Our lights come in a kit of 10 but can run a minimum of 5 lights and a maximum of 20 from the transformer supplied. Although the junction box supplied only has 10 ports.
Delivery is free for orders over £20. For orders under this amount, please add the item to your shopping basket and enter the delivery post code for delivery cost.
The lights can be used anywhere on a hard, flat surface - inside or out.